At Hacksaw Gaming, we strive to provide the best possible support for all our customers. Below you'll find information on how to get in touch with us using your preferred method.
Our live chat service is available from 10am-8pm daily. Please click on the Chat Now button at the bottom right corner of this page during these hours and one of our friendly support agents will assist you with any questions or concerns you may have.
If your issue requires a more in-depth response, please feel free to email us. We aim to respond within 48-72 business hours. Please ensure you include as much detail about your question or problem as possible so we can better assist you.
Before reaching out for support, please check our extensive Help Centre and FAQs section on this website. You may find the answer to your question by searching through the numerous articles and guides available.
If you have any concerns or issues regarding account verification, security, or related matters, please get in touch with us via email. We're here to help ensure your gaming experience is secure and enjoyable.
We are committed to providing support for players who may be struggling with problem gambling. For this reason, we have established a partnership with organizations dedicated to responsible gambling practices. You can find more information on our Help Centre section or contact us via email for guidance and advice.
For technical issues related to your gaming experience, please reach out to us using the live chat service during support hours or by emailing us directly. We'll do our best to resolve any technical problems you encounter as efficiently as possible.
In the unlikely event of a dispute with your gaming experience, please contact our support team via email using one of the addresses provided above. We are committed to resolving all issues fairly and promptly.
While we strive for prompt responses, you may face slight delays due to high volumes or weekends/holidays outside of business hours. Please note that communication is usually done in English as specified by our operating languages stated on this page, although support agents may occasionally speak other languages fluently if requested.
If you have a question about your account security or would like assistance with anything else, please feel free to use the contact information above or explore our extensive Help Centre section for more guidance.
For non-technical and general questions, we encourage using email due to its efficiency in managing multiple inquiries simultaneously. For immediate technical support during business hours, live chat is an excellent option.
When you initiate a query with us, please include as much detail about your issue or question so our agents can address it efficiently and effectively. In the majority of cases, we're able to assist via email or provide helpful advice through live chat within support operating hours.
Remember that for real-time technical assistance or urgent matters requiring immediate resolution outside business hours, you may find a more direct path through specific FAQs, articles in your account section, or contacting a dedicated customer service number as mentioned below.